Happiness Workplace

Establishing Friendly Workplace

Apart from complying with People with Disabilities Rights Protection Act, FEMH employees with physical and mental disability above the quota. FEMH offers equal welfare as the average employees, providing an elevator voice system, braille service, accessible parking space, accessible bathrooms, and providing office desks and chairs adjusted to the personal needs of employees with physical and mental disabilities. FEMH also hosts education training to train employees with professional competence from time to time, establishing a friendly workplace for persons with physical disability. In 2021, the pandemic breakout resulted in the physical and mental fatigue in nurses, while some employees chose to leave the workplace temporarily or change course of career. To assure the stable supply of human resource and maintain operation, FEMH offers the opportunity to transfer pregnant employees out of high-risk units according to the employees’ intention and forms the care team to care for the employees of confirmed cases or being isolated, in order to lower the hospital-wide resignation rate.

Salary Implementation Reinforcement Rules

The “Salary Implementation Reinforcement Rules” are developed with the standards for salary determination. The position, education and work duties shall apply to the salary standards and will not affect salary equality and fairness due to difference in sex. The salary between male and female at FEMH is 1:1. Each year, the work performance of employees, level of in-hospital courses and activity involvement will be scored with points. The points will be calculated for salary increase. The annual salary increase for hospital employees is greater than 3%.

• Annual Salary Increase for Hospital Employees is Greater Than

  3

  %

Education Training Course

To help new employees with quick adaptability to the environment and system and protect workplace safety, the new employee education training course has been developed. New employees must complete the course in 2 months after reporting to work and pass the trial. Starting from 2021, the “Counseling Report Procedure” was added to report those failing the trial with supervisor counseling. There will be an assessment appraising the learning effect mechanism, in order to apply the principles of placing right talent in right position. The education training obligations are also developed in the contract for protecting the work safety of outsourced suppliers or contractors.

Additionally, the core training and professional training are developed according to the course property, listing the key issue or hospital policy into annual core course by importance each year. Moreover, the short-term seminars or salary adjustment mechanism encourage employees to continue participating in various trainings, and thereby upgrading personal competence and professionalism.

Environmental Safety and Health Management Policy

To assure employee safety and health during work, president Kuan-ming Chu signed and implemented the “Far Eastern Memorial Hospital Environmental Safety and Health Management Policy” for regulatory compliance, environmental maintenance, hazard prevention, health promotion, and continuous improvement. FEMH launches the autonomous management by establishing safe and health culture in the operation, thereby establishing a safe working environment, caring for the health improvement and sense of happiness in employees, and creating a safe working environment through continuous reduction of occupational accident rate. FEMH also improves the medical services to patients to aim for the top-choice medical center for the public. Not only the hospital employees but the contractors are also required to prevent the occupational disasters. The contractors shall comply with the “Contractor Work Safety Management Manual for compliance with contractor work safety management, and sign the safety and health environmental protection commitment form to show intention of accepting the guidance on safety and health environmental protection and notify their employees with full understanding of the requirement.

Occupational Accident Handling Process

The “Procedures for Environmental Impact and Safety and Health Risk Identification, Assessment, and Control Process” are developed for occupational safety personnel to advocate the hospital to control the possible occurrence risk factors by departmental property. The scope of assessment applies to the employees, contractors, suppliers, visitors, and other stakeholders. The possible hazards taken place in the environment and operating activities of the workplace are compiled for statistics and follow-up. If the assessed risk level is higher, include it in the improvement of target goal. To help employees with fast handling of occupational accident, improvement measures are drafted to prevent the recurrence of accident. FEMH develops the “Procedure and Process of Employee Occupational Accident Handling” and the “Procedures for Patrol and Reporting of Operating Environmental Safety and Health” to immediately report for handling upon the discovery of occupational safety and health anomaly by employees.

Periodic Occupational Safety Training

Each year, the occupational safety core course will be conducted: occupational safety, fire-fighting, and crisis. The employees must receive at least 1 hour of education training each year. There are also hands-on operation training courses apart from the general education courses, self-defense martial art training, wearing and taking off training for isolation gown, and N95 wearing instruction. According to the unit property, the safety and health education training courses is held. The instruction on handling chemical substance leakage, handling techniques and responses to patients with suspected physical and mental disability or unstable emotions, and the regulations and promotional propaganda on toxic chemical substance management rules. The seeding course is held each year to develop the seeds of environmental safety and health, such as risk assessment, fitness test and others conducted once every two years, thereby strengthening the cognition of environmental safety and health for departments and the implementation of autonomous management.

In response to the characteristics of hospital clinics, the infection control, ER training, medical disputes (violence prevention) and emergency response related courses are opened. Other than the core course of general knowledge for the entire hospital each year, the individual department shall hold related education training or in-field training according to the characteristics of all units.

Effect of Preventing Pricks by Sharp Articles

Pricks by sharp articles are one of the most common work-related injury for medical staff. In particular, the prick incidence by sharp articles takes place mostly in the surgical department. To reduce the pricking rate by sharp articles, FEMH conducts technical training on new doctors. Additionally, the most common incidence of needle prick is the removal of insulin pen. Taking consideration of the limited effect of education training, FEMH comprehensively replaced the insulin pen with a safer syringe in 2018. In spite of the higher cost, no related case took place after the replacement, fielding to an excellent effect.

When operating in the surgical room, pricks by sharp articles also take often. To provide a safe working environment, the occupational safety personnel and surgical room, and the operating affairs office also conducted cross-department cooperation and discussion, adopting risk control principles to jointly design the “Removal Device for Paring Knife.” There was no more related incident and such patient has been acquired in March 2022.